SSP’s downtime began when a power outage caused an HP Storage Area Network (SAN) in the company’s Solihull-based datacentre to malfunction.

Brokers were unable to access the cloud platform to perform key business activity for nearly two weeks afterwards. The system is used by 40% of the UK’s brokers to track insurance renewals and remind customers to reinsure their vehicles, as well as source quotes and purchase products from third-party insurance providers.

Source: Computer Weekly