That’s where you come in…

We at Databarracks are launching a project to bring together academic research with real-world examples, and we need your help.

Share with us your methods of calculating the cost of IT downtime. How did the calculation compare to the actual results of downtime?


Working out a cost of downtime is hard.

Costs are different for every organisation depending on factors like speed of transaction, reliance on technology and potential reputational damage. In addition, businesses who have been through downtime are often unwilling to share their experience. This means it can be difficult to find reliable benchmarks for comparison with others of a similar size or in our own industry.

Our aim is to bring together all of the figures and examples here in one place to act as a central source of information on the Cost of IT Downtime.

Make your contribution



    Email address

    Annual turnover


    Number of employees

    Cost of IT Downtime


    What do the experts say?

    Data centre downtime

    The average cost of a data center outage in 2016 is $740,357 – an increase from $505,502 in 2010.

    Source: 2016 Cost of Data Center Outages Report from Ponemon, sponsored by Emerson Network Power

    Cost of Network Downtime

    $5,600 per minute or over $300,000 per hour (on average)

    Source: Gartner Blog Network – The Cost of Downtime

    Cost of ICT Downtime

    • The cost of ICT downtime is substantial, from $1 million a year for a typical mid-size company to over $60 million for a large enterprise
    • On average, survey respondents experience 5 downtime events per month, and 27 hours of downtime per month

    Source: IHS Markit

    What do the vendors say?

    Veeam - 2016 Availability Report

    The estimated average annual cost of downtime to ITDMs’ organizations can be up to $16 million. This is an increase of $6 million compared to the 2014 average.

    Read the report

    Carbonite - The Growth Opportunity for SMB Cloud and Hybrid Business Continuity

    Downtime costs from $82,200 to $256,000 per event and $137 to $427 per minute.

    Read the report

    CloudEndure - 2016 Disaster Recovery Survey

    The cost of downtime for over a third (36%) of the organization surveyed is a $100,000 per day or higher.

    Almost three quarters (73%) of the organizations surveyed indicated the cost of downtime is$ 10,000 per day or higher.

    Read the report

    DellEMC - Data Protection Index

    Data loss and downtime costs enterprises $1.7 trillion.

    $555,000 is the average cost of unplanned system downtime.

    Read the report

    Axcient - The IT Manager’s Essential Guide for Preventing Downtime

    $12,500 Cost of downtime for a single server for a business with fewer than 100 employees

    $138,000 Estimated cost of lost revenue per hour of downtime

    Read the report

    KPMG - Technology Risk Radar: Second Edition - Corporates

    £410,000 Approximate price tag for an IT incident

    Splunk - The cost of Critical IT Events across EMEA

    The cost of a Critical IT Event in EMEA is

    €115,034.  Splunk’s research suggest that the average EMEA organisation has three events per month.

    Read the report

    CloudEndure - 2017 Disaster Recovery Survey

    36% estimate downtime costs to be between $10K – $100K per day

    12% estimate that a day of downtime would cost over $1 million

    Read the report

    Expedient - How much does downtime really cost?

    $867,000 in lost revenue per year based on 140 hours of downtime

    Read the report

    Downtime news

    IT Outages in the news

    How to calculate the cost of IT downtime?

    Downtime calculations can be as simple or as complex as you need, but they must all take into account the basic principles of downtime cost.

    Lost revenue

    How much turnover or income is lost as a result of downtime?

    Productivity wastage

    How much money was spent on staff or other resources that was not productive?

    Fines from regulators

    What is the cost of any fines from regulators or governing bodies?

    Reputational cost

    What is the value of damage done to the reputation of the organisation?

    Recent downtime figures

    Cost of recent IT outages

    Get in touch

    We want to hear from you! How have you calculated the cost of IT downtime for your organisation? If you have suffered IT downtime, how much did it really cost?

    Email us here to share your findings

    The Cost of IT Downtime is a Databarracks initiative.
    Databarracks provides ultra-secure, award winning Disaster Recovery, Backup and Infrastructure services from UK-based, ex-military data centres.